Complaints

It can always happen that something does not go quite as planned. Of course we find that very annoying. We ask you to first make your complaint known to us by e-mail. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur.

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission.

If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.